Terms of service

The same plain language as the rest of the site — these are the actual rules of the service, not boilerplate. By uploading a file or using this site you agree to them. Last updated 2026-09-19. Questions: [email protected].

What the service is

repairmyvideo.com repairs damaged video files: you upload a copy of a broken recording, our automated engine rebuilds its structure, and if the result passes our playability verification you can download it. We work on the copy you upload — we never touch the original on your card, phone, or drive. Keep your original file until you have downloaded the result and verified it yourself.

Pricing

The service is currently free while in beta. When paid recovery eventually launches, the commitment will be as published across this site: analysis and diagnosis will be free, and a fee will be charged only for a successful repair — an output that has passed our automated playability verification: the file parses, and its first, last, and sampled frames genuinely decode. A successful repair can be partial, but only when the shortfall is data genuinely missing from your file: if your file still holds recoverable footage beyond what we returned, we do not call that a success and it will not be charged.

What you confirm when you upload

• You own the file, or you have the right or permission to upload it and have it processed.
• The recording and its contents are lawful, and processing it does not violate anyone's rights.
• You are at least 16 years old.

The license you give us

So the engine can do its job, you grant us a limited license to receive, store, copy, and automatically analyze the uploaded file and to produce the repaired output — all within the retention windows in our privacy notice. The engine also learns from structural metadata — container layout, codec parameters, index structure — so that files from the same camera model repair better for everyone. That structural data contains none of your picture or sound; as the privacy notice says, your actual footage is never shared, sold, published, or used to train AI models.

Acceptable use

Don't upload material that is illegal to possess or distribute; don't use the service to violate someone else's privacy or rights; don't probe, overload, or attempt to break the service. Don't upload films, shows, or other works you have no right to copy — this is a repair service for your own recordings, not a format converter for other people's. We may refuse, stop, or delete a job that violates these terms, and where the law requires it we report and preserve rather than delete.

No guarantee of recovery

Video repair works on whatever data actually survives in your file, and sometimes not enough survives. We promise honest effort and honest reporting — including telling you plainly when a file cannot be recovered — but we cannot promise that any particular file will be recovered, fully or at all. The service and every result are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. A recovered file is reconstructed from damaged data: verify it end to end before deleting your original, and treat any use of recovered footage as evidence according to the rules that apply where you are.

Limitation of liability

To the maximum extent the law allows: we are not liable for indirect, incidental, special, or consequential damages, including lost data, lost profits, or the value of footage that could not be recovered; and our total liability for all claims arising from the service is capped at the greater of the amounts you paid us in the 12 months before the claim or US $25. Nothing here limits liability that the law does not allow to be limited.

Your responsibility for what you upload

If a third party brings a claim against us because of a file you uploaded — its contents, your rights to it, or the way you used the service or the recovered output — you agree to indemnify us for the resulting damages and reasonable costs.

Legal process

We may preserve or disclose files or records where required by law, court order, or a lawful request from a public authority — and we may preserve specific files while we determine whether such an obligation applies to them. A legal matter of this kind overrides the deletion schedules and deletion-on-request promise in the privacy notice for the specific data it covers, until it is resolved. We never volunteer data beyond what the law compels.

Reporting infringing or illegal content

Uploaded files are processed automatically and are never published or shared: a result is reachable only by whoever holds that job's private download link, and every file is deleted on the schedule in our privacy notice. We do not systematically monitor what people upload; the limited cases in which a person may view a file are listed in our privacy notice. If you believe a file on this service infringes your copyright or is otherwise illegal, tell us and we will act.

Where to send it: [email protected]. A human reads every notice. Include, so that we can act on it:

• enough to find the file — the job link, the file name, or the upload time, since we cannot search by content;
• what the file is and why it is unlawful — for copyright, the work you hold rights to and your relationship to it;
• your name and a way to reach you;
• a statement that you believe in good faith the information in your notice is accurate and that you are the rights holder or authorised to act for them.

What we do: on a complete notice we disable the download and delete the file and its result promptly — normally within two business days, usually much sooner — and we tell the uploader, where we have a way to reach them, what was removed and why, with a copy of the notice minus your contact details. Where the law requires it, we preserve rather than delete. A notice that is incomplete or plainly unfounded is answered, not acted on.

If you are the uploader and believe the removal was a mistake, reply to the notification with your reasons and a way to reach you; we will pass it on to the complainant and restore the file if the law allows. Accounts do not exist here, but a device or network that repeatedly uploads material removed on notice will be refused further uploads.

Changes and contact

The service evolves; when these terms change, the date at the top changes with them, and continued use after a change means the updated terms apply. These terms are governed by the law of the jurisdiction where the service operator is established. If any part of these terms turns out to be unenforceable, the rest still stands. For anything unclear: [email protected] — a human reads and answers every email.